Delivery & Return

Deliveries:

Thanks for purchasing our products at Remind – The Remind Studio FZ LLC
You will receive your order within the following timeline:

Deliveries:

Worldwide: 3 to 10 days depending on destination 

Returns:

In order to be eligible for an online refund, you have to return the product within 15 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.

Non-returnable items:

- Gift cards
- Undergarments

To ask for a return, please send a message to this address: contact@remind-collection.com

To return your product:

We offer free return. 

For returns, please email contact@remind-collection.com with the item you wish to return and your order number. We will then provide you with a return label.

Online Refunds (if applicable)
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here : contact@remind-collection.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@remind-collection.com